Many businesses have opted to use Voice-over Internet Protocol (VoIP) telephone services, a low-cost system that operates via the Internet. Simplicity, economy, flexibility and the ability to allow a business to grow globally are reasons businesses make the switch from traditional phone lines. When choosing a VoIP service, consider the size of your organization, your budget, your security needs and the features that are most important to you.
For a small to medium-sized business, the best service may be a hosted PBX-VoIP which can route your calls from the host's PBX land line system to your VoIP phones over your Internet connection. Since you have a third party host, there is no equipment on your site, which saves you equipment costs and maintenance fees. Your only costs are for the connection and a VoIP service plan.
Hybrid systems such as Nortel BCM 50 are designed to support a large number of users and may be the best option for growing businesses that need systems similar to traditional phone lines. Because a hybrid system uses VoIP as well as digital phones, employees feel comfortable with features they are familiar with, such as conference-calling, paging, voice mail and other features. There are no monthly costs for these features or an installation fee.
High Local Call Volume
"Unlimited" is the catch word of "Ring Central." If your business call volume is local, this VoIP service carries the best local plan, saving money by offering unlimited extensions and unlimited calling minutes. Ring Central's mobile application also allows employees to answer calls on a smart-phone.
High International Call Volume
The best option for businesses with high international call volume might be a service such as Phone.com, which has low international rates. This service's plan offers unlimited local minutes and free calls within your business network. Phone.com's conference call feature allows users to speak to more than three users at once during international calls.
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