Most cellphones are equipped with a voice mail option that allows you to access and manage voice mails, but Verizon gives you Visual Voice Mail that lets you access and manage messages without having to dial voice mail. Verizon requires a smartphone for this application. New Verizon customers must activate the service and set up a voice mail password, greetings and mailboxes. The Visual Voice Mail application allows you to view and listen to messages in any order on a wireless device.
How to Get It
Download or subscribe to Visual Voice Mail by clicking on "Messaging" on the wireless device and clicking the "Visual Voice Mail" link. After selecting this link, download the application and begin the subscription process. Visual Voice Mail uses the same password as standard voice mail. Select "Yes" when prompted to subscribe. Accept terms and conditions and follow on-screen instructions for launching the application. The monthly charge for this service is $3 as of June 2011.
When a new message arrives, you receive an alert displaying the message. Read and unread messages display in the inbox at all times. The system moves erased and archived messages out of the inbox. All details of each message appear in the inbox, including the number or contact name of the caller, the day, date and time the message was received and the length of the message. Available options include listening to the audio message file, erasing selected messages before or after listening to them, or choose other actions from the drop-down menu.
Listening to Messages
Visual Voice Mail doesn't require you to dial "*86" to view messages. Scroll through messages to select one to play. With regular voice mail, this option isn't available as all messages play in the order received. Press "Play" to hear the selected message. Options include pause, resume play, fast forward or remind. The counter indicates the length of each message and determines how much remains.
Erasing and Saving Messages
Visual Voice Mail prompts you to choose how to organize or delete a message. The system removes deleted messages permanently. Erased messages don't reappear in Visual Voice Mail once removed. Choose to save important messages in the archives by highlighting them and clicking the archive option. Archiving provides a way to save messages for viewing later. You can review and listen to archived messages for a period up to 30 days without additional charges.
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