Motorola smartphones feature a setting that allows the use of a stealthy headset and microphone. This original equipment manufacturer (OEM) surveillance gear can only be deployed when the phone is set to the surveillance mode. When this mode is set, the display panel of the phone will say "Surveillance" and a tiny eyeball will appear in the upper right-hand corner of the screen. There are two ways to turn off this setting.
Turn on the Motorola phone and look for the word "Surveillance" and a small eyeball on the display screen.
Click on the "Menu" button and wait for the settings to appear.
Navigate to "Profiles" by clicking on the "More" setting on the bottom of each page until you reach the last one. This may take two or three clicks depending on the model.
Change the surveillance setting under "Profiles" by highlighting the Administrator or the name of the owner of the phone.
Close the main menu and ensure that the surveillance setting and accompanying eyeball are no longer visible on the display screen. If they are still present, go to the next step.
Turn off the phone, then turn it back on, and open the battery compartment.
Remove the battery and count to ten slowly.
Replace the battery and turn on the phone. The phone should now be reset to the default factory settings.
- Try to put as much data as possible, such as images and phone numbers, on an optional microSD memory card. If the phone needs to be reset, none of the data on the microSD card will be lost.
- Try changing the profile setting through the menu first. Resetting to factory default may result in some data loss.
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