There are a lot of reasons why an iPod might not be working properly on a laptop. Many users do not realize that different drivers and other factors can contribute to the failing of iPod synchronization or software updates. Resetting or restoring your iPod might be the only way to return the device to working order and get your music or videos up and running.
Connect the power supply of your laptop into the power jack of the computer. Turn on your laptop and let it boot up.
Open iTunes by double clicking on the icon.
Go the top right-side of the iTunes window and click "Help." Under this menu select "Software Update."
Wait for the software to download.
Click the "Start" menu in the lower left hand side of your screen and select "Turn Off My Computer." Click "Restart."
Allow your computer to boot-up.
Slide the "Hold" switch on the top of the iPod Classic from "off" to "on" and then "on" to "off."
Press down and hold the "Menu" key and the "Center" key of the iPod together for about 10 seconds. Wait for the Apple logo to appear on the iPod's screen.
Plug your iPod into an available USB port on your computer. Use a USB port that is directly connected to your computer as opposed to a USB hub.
Wait until the iPod icon has mounted in the left-side of the iTunes screen. Click on the icon and you will be taken to the iPod's home screen in the iTunes window.
Select "Check For Update" from the menu and wait for your computer to make sure the latest software has been installed on the iPod.
Click "Restore" from the iPod's home screen. Click through the prompts until your computer begins to restore the iPod firmware. A window will pop up to tell you that the iPod has been restored.
Click on the iPod icon in the left-hand side of the iTunes screen to return to the iPod's home screen. Click the "Sync" button and wait for your laptop to transfer your songs and videos onto the iPod.
Click the "Eject" button next to the iPod icon on your iTunes window and wait for the laptop to eject the device.
Disconnect the iPod cable from the computer and then the iPod. Scroll through your music to make sure everything was transferred properly.
- Always make sure that your iPod is charged before you try to restore it.
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