How to Get Signal Reset from Comcast

by Chad Buleen

If your Comcast cable box or Internet service is not working properly, one of the easiest fixes for the problems is a signal reset. When you request a reset signal procedure, a Comcast representative uses his computer program to turn off your system and then restart it. You cannot reset a signal yourself, however getting a Comcast representative to perform this operation usually requires only a few minutes to do. Have your Comcast customer account number handy to give to the representative.

Step 1

Manually turn off your cable box, wait a few minutes and turn it on again. This simple procedure often clears the problem. If not, go to the next step.

Step 2

Pick up your telephone or mobile phone and dial 1-800-266-2278 (1-800-Comcast).

Step 3

Explain to the Comcast representative that you are having problems with your service and would like to receive a signal reset. The representative may ask that you provide your Comcast customer account number. In most cases, the procedure will be done immediately.

About the Author

Chad Buleen is a Society of Professional Journalists-award-winning newspaper journalist and magazine editor with more than 10 years experience. He is a senior magazine editor at an international children's publication. Buleen holds a Bachelor of Arts in communications with an emphasis in print journalism from Brigham Young University-Idaho.