HP computers have long been popular choices for both home and business use, and for the most part they perform quite well. Of course, there are times when those HP desktops and laptops require some maintenance and troubleshooting, and it is important for anyone who uses an HP computer to have some basic troubleshooting skills. It is also important for computer owners to recognize when the best course of action is to start all over again. If the operating system has become corrupted, it may be best to simply use the restore CD to bring the PC back to its original factory condition.
Back up your data before you get started. The restore process will destroy all of the data on your hard drive, so any files that are not backed up will be lost. You can use a thumb drive, external hard drive, DVD or online backup service to save your files.
Make sure you have your restore CD available. You should have received a restore CD when you purchased your HP laptop or desktop. If you do not have the CD, contact HP to order a new one. Also make sure you have copes of all the software packages you have installed on your computer; you will need to reinstall those programs after the restore process has been completed.
Insert the restore CD in your computer, then shut down and restart your computer. Your PC will automatically boot from the restore CD and start the restoration process. You will need to click through several messages warning you that all of your data is about to be erased.
The PC will reboot several times during the restoration process. You will be asked for input several times during the restoration, so stay near your computer.
Reinstall the programs you had on your PC using the original installation disks. Make sure you have the license keys for any software you need to install.