When an iPod encounters technical problems, such as failing to play music, the first step you should take is to restore the hard drive. This completely wipes out the hard drive and reinstalls the iPod software. In most cases, the problem can be resolved with a restoration. The only requirement to perform this task is a computer and the iTunes software. Done properly, you can restore your iPod in moments.
Connect the iPod to the computer with the iPod's USB cord. If the iPod page doesn't load automatically, click on your iPod under the "Devices" section of iTunes.
Click the "Summary" tab on the iPod page.
Click "Restore" to start the process. If using a Mac, you will be prompted to enter your user name and password. Confirm that you want to restore the iPod when prompted to do so.
Wait for the prompt alerting you that it's safe to disconnect the iPod. In most cases, this takes about two minutes.
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