Verizon offers high speed Internet service in multiple forms, including DSL which is delivered through a phone line style connection. Like all Internet connections, DSL requires a physical modem to allow your computer and router access to the connection. From time to time your DSL modem may not function properly, or perhaps you want to make a firmware update. To rectify a stuck Internet connection or update the firmware, you may need to reset the modem, which is also known as "power cycling." This process is much like resetting a computer.
Turn the modem so that the back of it is facing you. Locate the power supply cord connected to the back of the device.
Gently unplug the power supply cord and leave it unplugged for about 10 seconds. If you also have a router connected to the modem, disconnect the power cord of the router as well.
After about 10 seconds reconnect the DSL modem power cord. Wait for the status lights on the front of the unit to come on. They may blink at first before turning solid green, or they may first illuminate as orange, then turn green, depending on the modem model. The "Internet" and "Incoming" lights may continue to flicker, this is normal operation for modems.
After the modem is reset, reconnect the router power supply if you have a router. Wait a few minutes before resuming normal Internet use.
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