Phones & Gadgets

How to Reset the Motorola RAZR

Hard-resetting a Droid RAZR wipes all personal information from the device.

Hard-resetting a Droid RAZR wipes all personal information from the device.

Spencer Platt/Getty Images News/Getty Images

by Contributing Writer

Motorola enables you to perform a soft or hard reset of your Droid RAZR or RAZR MAXX smartphone. Using the soft reset method corrects many issues you may encounter and preserves the device's data. The two hard reset methods wipe all personal data and settings from the device. A hard reset is reserved for severe problems that a soft reset cannot resolve or when you need to wipe the phone before selling it. To prevent the phone from reinstalling personal data from a backup after performing a hard reset, you need to disable the Automatic Restore feature.

Soft Reset

Step 1

Press and hold the "Power" and "Volume Down" buttons.

Step 2

Wait until the device fully powers down and release both buttons.

Step 3

Press the "Power" button again to restart your RAZR.

Disable Automatic Restore

Step 1

Tap "Apps" from the Home screen.

Step 2

Tap "Settings" and select "Privacy."

Step 3

Check "Backup My Data," but uncheck "Automatic Restore" to keep information from being automatically recovered after hard-resetting the device.

Preferred Hard Reset Method

Step 1

Tap "Apps" from the Home screen.

Step 2

Tap "Settings | Privacy | Factory Data Reset | Reset Phone."

Step 3

Enter the passcode or draw the security pattern, if prompted.

Step 4

Tap "Erase Everything" and wait for up to 10 minutes for data to be erased. The RAZR automatically reboots when complete.

Alternate Hard Reset Method

Step 1

Power off the RAZR as you normally would. If the RAZR will not power down this way, press and hold the "Volume Up," "Volume Down" and "Power" buttons until the screen goes blank.

Step 2

Press and hold the "Power," "Volume Up" and "Volume Down" buttons.

Step 3

Press the "Volume Down" button to highlight Recovery and press "Volume Up" to activate it.

Step 4

Press the "Volume Up" and "Volume Down" buttons simultaneously when you see the Droid screen.

Step 5

Highlight "Wipe Data / Factory Reset" and press the "Power" button to select it.

Step 6

Select "Yes -- Delete All User Data" and then "Reboot System Now" after the system finishes wiping the data.

Warning

  • Soft resetting your RAZR when battery power is low can lead to data loss.

About the Author

C. Taylor embarked on a professional writing career in 2009 and frequently writes about technology, science, business, finance, martial arts and the great outdoors. He writes for both online and offline publications, including the Journal of Asian Martial Arts, Samsung, Radio Shack, Motley Fool, Chron, Synonym and more. He received a Master of Science degree in wildlife biology from Clemson University and a Bachelor of Arts in biological sciences at College of Charleston. He also holds minors in statistics, physics and visual arts.

Photo Credits

  • Spencer Platt/Getty Images News/Getty Images